Accident Doctors 911 Privacy Policy

PRIVACY POLICY

Last Modified: November 1, 2021

INTRODUCTION

CJNS DIGITAL  MEDIA, LLC (“accidentdoctors911.com”,” we”, “our”, or “us”) respects your privacy and are committed to protecting it through our compliance with this Privacy Policy (“Policy”). 

This Policy describes our practices for collecting, using, maintaining, protecting, and disclosing your information through https://accidentdoctors911.com/  (our “Website”), software, platforms, and  (together with the Website, the “Service” or “Services”). 

A core element of our mission is our commitment to protect your personal information and to be transparent about the data we collect about you, how it is used, and with whom it is shared.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our terms, your choice is not to use our Services. By accessing or using this Website, you agree to this Privacy Policy. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued access of our Website or use of our Services after we make changes is deemed to be acceptance of those changes, so please check the Last Modified Date at the top of this Policy, to ensure that you are viewing the most current version of this Policy. 

CHILDREN’S PRIVACY

The Service is general audience and intended for users 18 and older. We do not knowingly collect Personal Information from anyone younger than age 18.

HIPAA; BUSINESS ASSOCIATE AGREEMENT

As we are a technology provider that helps to connect potential patients (“Users”) with qualified doctors (“Healthcare Provider”), we do not have a direct relationship with patients. If we receive any inquiries or requests from Users about their Personal Information, we will direct those inquiries or requests to the Healthcare Provider (defined below).

Because AccidentDoctors911 links our Users to Healthcare Providers by providing appointment requesting services, AccidentDoctors911 is a “business associate” of “covered entities” under § 160.103 the Health Insurance Portability and Accountability Act of 1996 (“HIPAA“).

To the extent that you disclose any “protected health information” (as defined pursuant to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”)) to us, your disclosure shall be subject to the Business Associate Agreement. We make no representation or warranty that the Business Associate Agreement is necessary for the compliance by you with HIPAA or other applicable law or regulation regarding any such protected health information.  You are fully responsible for your actions with respect to any such protected health information, and agree to indemnify, defend and hold harmless AccidentDoctors911 for and against any violations by you of HIPAA or any other applicable law or regulation regarding any such protected health information. In the event of a conflict between this Policy and the Business Associate Agreement, the Business Associate Agreement shall control. 

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Healthcare Providers must first register for an account on the Website. Users are not required to register for an account. In registering for an account, we collect certain information as described below.

Information You Provide to Us or Received by Us on Your Behalf

The categories of information we collect vary depending on whether you are a User or Healthcare Provider.

From our Users, we collect: 

• Personal Information: In the course of registering on our Website, filling out a contact form, and using our Services, we may require or otherwise collect information that identifies you as a specific individual and can be used to contact or identify you (“Personal Information”). We collect this information on behalf of our Healthcare Providers to facilitate appointments between users and medical professionals. Examples of Personal Information we collect for these purposes include your first and last name, telephone number, email address.
• Appointment Information: We may collect information related to your health appointment, also on behalf of Healthcare Providers, such as your availability, calendar and meeting information.

From our Healthcare Providers, we collect:

• Personal Information used to register an account on our Website, which includes your: name, phone number(s), e-mail address, and office address.
• Professional Information: In the course of using our Services, we may ask for your position and role, area of practice, company/business affiliation and information, biographical information, employment history, licensure information, professional credentials, calendar and scheduling details, and other information related to your practice.
• Payment Information: We may also collect your payment information, such as credit card, billing address, and other financial information necessary to purchase or otherwise use our Services. By submitting your Payment Information, you consent to us providing your Payment Information to those Authorized Third-Party Service Providers, such as Stripe, as are reasonably necessary to support and process your transactions as well as your credit card issuer and banking institution.

For both Users and Healthcare Providers, we collect:

• Non-Identifying Information: We also may collect non-identifying or non-personal information, such as zip codes, demographic data, time zone, publicly available data, and general information regarding your use of the Service (“Non-Identifying Information”).

Information Collected Automatically

As you navigate through and interact with our Website, We and our third-party service providers, including analytics and third-party content providers, may automatically collect certain information from you whenever you access or interact with the Service, such as.

• Usage Information. Details of your visits to our Website, including which links you clicked on, content response times, location data, logs, and other similar communication data and statistics about your interactions.
• Device Information. Information about your computer and internet connection, including your Internet Protocol address, operating system, and browser type.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, analytics, and site functionality.

Cookies and Other Automatic Data Collection Technologies

Accidentdoctors911.com and its partners use cookies or similar technologies, which store certain information on your computer and allows us to, among other things, analyze trends, administer the Website, and to gather demographic information about our user base as a whole. The technology used to collect information automatically from accidentdoctors911.com Users may include the following:

• Cookies: Like many websites, we and our operational partners, affiliates, analytics, and service providers use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use both persistent cookies that remain on your computer or similar device (such as to save your registration ID and login password for future logins to the Service and to track your compliance with the accidentdoctors911.com Terms of Use) and session ID cookies, which expire at the end of your browser session (for example, to enable certain features of the Service, to better understand how accidentdoctors911.com Users interact with the Service and to monitor aggregate usage by accidentdoctors911.com Users and web traffic routing on the Service). You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functionality of the Service.

Information Received from Third Parties

We also may receive information about you from third parties. For example, we and our partners, affiliates and service providers may use a variety of other technologies (such as tags) that collect statistical data relating to your Website activity for security and fraud detection purposes.  

Do Not Track Signal

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. We do not honor browser requests not to be tracked online (known as “Do Not Track”), but our cookie policy below describes how you can opt out of receiving cookies.

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

• To provide you with an Account.
• To deliver, provide, and process payment for a product or Service you have requested.
• To deliver and improve our Services.
• To address your inquiries.
• To tailor content we display to you and offer we may present to you, both on the Service and elsewhere online.
• To administer and develop our business relationship with you and, if applicable, the corporation or other legal entity you represent.
• To comply with legal requirements and assist law enforcement.
• To protect the safety of the public or any person.
• To stop any activity we may consider to be, or to pose a risk of being, illegal, fraudulent, unethical or a legally actionable activity.
• For the purposes disclosed at the time you provide your information, and
• As otherwise permitted with your consent.

For more information, please review Information Received from Third Parties and How We Use Your Information.

HOW WE DISCLOSE AND SHARE YOUR INFORMATION

We may share information we receive about you as follows or as otherwise described in this Privacy Policy:

• With Healthcare Providers
  • We share the personal information of Users with Healthcare Providers to provide the Services. For example, we share the contact details and appointment information of a User with a Healthcare Provider.
• With Users
  • We share Personal Information and Professional Information of Healthcare Providers with Users to enable Users to select an appropriate Healthcare Provider.
• With our service providers and network partners:
  • We employ third party companies and individuals to provide Services on our behalf, to perform Service-related operations (e.g., without limitation, maintenance services, database management, web analytics, payment processing, fraud detection and improvement of AccidentDoctors911’s features) or to assist us in analyzing how our Service is used. These third parties may have access to your Personal Information in order to perform these tasks on our behalf.
• For corporate transactions
  • Accidentdoctors911.com may share information, including Personal Information, with any current or future subsidiaries or affiliates, primarily for business and operational purposes. We may sell, transfer, or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets (including, in each case, as part of the due-diligence process with any potential acquiring entity) or in the event of bankruptcy.
• When required by law
  • Accidentdoctors911.com will share information with government agencies as required by law in response to lawful requests by public authorities, including to meet national security or law enforcement requirements and, including without limitation, in connection with reporting earnings. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), or, at the request of governmental authorities or other third parties conducting an investigation where we determine in our sole discretion the disclosure is necessary to (a) protect the property and rights of accidentdoctors911.com or a third party, (b) protect the safety of the public or any person, or (c) prevent or stop activity we may consider to be, or pose a risk of being, illegal, fraudulent, unethical or legally actionable activity. We may also use Device Identifiers to identify accidentdoctors911.com Users, and may do so in cooperation with third parties at our discretion.
• With your Consent
  • You may submit personal information to us through a form on the Website and consent to receive communication from us or our business affiliates and non-affiliates based on the information in the form.

YOUR RIGHTS AND CHOICES REGARDING YOUR INFORMATION

You have several ways to exercise control over your information:

• Account Settings: Registered AccidentDoctors911 users may update their choices regarding the types of communications you receive from us through your online Account settings.
• E-Mail: You also may opt-out of receiving marketing emails from us by following the opt-out instructions provided in those emails. Please note that we reserve the right to send you certain communications relating to your account or use of the Service (for example, administrative and service announcements) via email and other means and these transactional account messages may be unaffected if you opt-out from receiving marketing communications.
• Right to Access, Rectify (Correct), Delete, and How to Opt-Out:
  • Depending on where you are located, you may have certain rights with regard to your Personal Information. For example, certain state residents may contact us at admin@accidentdoctors911.com to access, correct, update or delete your personal information; object to our processing of this information, ask us to restrict our processing of your personal information, or request portability of your personal information.
    • Upon request accidentoctors911.com will provide you with information about whether we hold any of your personal information. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information. You may access, correct, or request deletion of your personal information by making updates to that information in your Account settings or by contacting accidentdoctors911.com If you request to access all personal information you’ve submitted, we will respond to your request to access it within 30 days or as otherwise required by law.
• We will use commercially reasonable efforts to honor your requests for deletion; however, certain residual information may actively persist on the Service even if you close your account. In addition, the rights described above may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information we are required by law to keep or have compelling legitimate interests in keeping (such as for fraud prevention purposes). Your Personal Information may remain in our archives and information you update or delete, or information within a closed account, may persist internally for our administrative purposes, to the extent permitted by law. It is not always possible to completely remove or delete information from our databases. In addition, we typically will not remove information you posted publicly through or on the Service. Bear in mind that neither you nor accidentdoctors911.com can delete all copies of information that has been previously shared with others on the Service. If your information is deleted, then your account may become deactivated. If your account is deactivated or you ask to close your account, you will no longer be able to use the Services.

New York Residents – Your New York Privacy Rights

We do not share or sell your Personal Information with nonaffiliated third parties for their direct marketing purposes. 

If you are a New York resident, the New York Consumer Privacy Act (“NYPA”) may provide you with additional privacy rights with respect to our collection, use and disclosure of your Personal Information. When offering services to our accidentdoctors911.com users, accidentdoctors911.com acts as a processor (rather than a “controller”) under the NYPA and our receipt and collection of any consumer Personal Information is completed on behalf of our accidentdoctors911.com users (each, considered a controller subject to the CCPA’s provisions) in order for us to provide the Service. If you are a Client of an accidentdoctors911.com user, please direct any requests for access or deletion of your Personal Information under the CCPA to the accidentdoctors911.com user with whom you have a direct relationship.

To the extent that we operate as a controller over personal information, we offer applicable residents the options to exercise their rights in accordance with YOUR RIGHTS AND CHOICES REGARDING YOUR INFORMATION, above.

California Residents – Your California Privacy Rights

We do not share or sell your Personal Information with nonaffiliated third parties for their direct marketing purposes. 

If you are a California resident, the California Consumer Privacy Act (“CCPA”) may provide you with additional privacy rights with respect to our collection, use and disclosure of your Personal Information. When offering services to our Users, AccidentDoctors911 acts as a “business” (rather than a “service provider”) under the CCPA and our receipt and collection of any consumer Personal Information is completed on behalf of our accidentdoctors911.com users (each, considered a business subject to the CCPA’s provisions) in order for us to provide the Service. If you are a patient/User of an accidentdoctors911.com Healthcare Provider, please direct any requests for access or deletion of your Personal Information under the CCPA to the accidentdoctors911.com Healthcare Provider with whom you have a direct relationship.

To the extent that we operate as a CCPA-covered business over personal information, including personal information provided by Healthcare Providers, we offer the following CCPA-related information:

• Under the CCPA, California residents are provided the following rights:
• The Right to Know. You have the right to request any or all of the following information relating to your personal information we have collected and disclosed in the last 12 months, upon verification of your identity:
• The specific pieces of personal information we have collected about you;
• The categories of personal information we have collected about you;
• The categories of sources of the personal information;
• The categories of personal information that we have disclosed to third parties for a business purpose, and the categories of recipients to whom this information was disclosed;
• The categories of personal information we have sold about you (if any) and the categories of third parties to whom the information was sold; and
• The business or commercial purposes for collecting or, if applicable, selling the personal information.
• The Right to Request Deletion.
  • You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• The Right To Opt Out Of The Sale Of Your Personal Information. You have the right to direct us not to sell personal information we have collected about you to third parties now or in the future.
• The Right To Be Free From Discrimination. You have the right not to receive discriminatory treatment for exercising these rights.

Category of Personal Information Collected	Sources	Business or commercial purpose of collection	Business purpose(s) for disclosure
Identifiers and Registration Information (e.g., name, email address, and other similar identifiers)	Directly from you when you register an Account.	To provide you with an Account.To deliver, provide, and improve our Services (e.g., facilitating connections between Users and Healthcare Providers.)To address your inquiries.	With our service providers to perform service-related operations such as payment processing, quality assurance, web analytics, and fraud detection.With Users as a part of providing the Services.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code §1798.80(e)), such as contact information and payment information.	Directly from you when you register an Account or fill out a form.Your browser or device	To provide you with an Account.To deliver, provide, and improve our Services.To process payment for our Services.	With our service providers to perform service-related operations such as payment processing, quality assurance, web analytics, and fraud detection.
Internet or electronic network activity information, including device information, logs and analytics data (e.g., browser cookies)	Directly from you when you access our WebsiteYour browser or device.	To deliver, provide, and improve our Services (e.g., facilitating connections between Users and Healthcare Providers.).To tailor content we display to you and offers we may present to you.	With our service providers to perform service-related operations such as quality assurance, web analytics, and fraud detection.
Geolocation Data	Your browser or device	To deliver, provide, and improve our Services (e.g., facilitating connections between Users and Healthcare Providers.).To tailor content we display to you and offers we may present to you.	With Users as a part of providing the Services.With our service providers to perform service-related operations such as quality assurance, web analytics, and fraud detection.

How to Exercise your California Consumer Rights

To Exercise Your Right to Know or Right to Request Deletion

• Please see YOUR RIGHTS AND CHOICES REGARDING YOUR INFORMATION, above.

To Exercise Your Right to Opt Out of Personal Information Sales

• We do not sell your personal information to third parties, therefore we do not offer an opt-out mechanism.

INTERNATIONAL JURISDICTIONS

Our Services are hosted and offered in the United States of America (US), and are subject to US federal, state, and local law. If you are accessing the Services from another country, please be advised that you may be transferring your personal information to us in the US, and you consent to that transfer, processing and storage of your personal information in accordance with this Privacy Notice. You also agree to abide by the applicable laws of applicable US federal, state, and local laws concerning your use of the Services and your agreements with us. Any person accessing our Services from any jurisdiction with laws or regulations governing the use of the Internet, including the collection, use, or disclosure of personal information, different from those of the jurisdictions mentioned above may only use the Services in a manner lawful in their jurisdiction. If your use of the Services would be unlawful in your jurisdiction, you may not use our Services.

SECURITY

We use physical, technical and organizational measures designed to protect your information against unauthorized access, theft and loss. We restrict access to your personal information to those employees who need to know that information to service your account or perform their job functions.

Although we take precautions intended to help protect information that we process, no system or electronic data transmission is completely secure. Any transmission of your personal data is at your own risk and we expect that you will use appropriate security measures to protect your personal information.

You are responsible for maintaining the security of your account and the information in your account. We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. You understand and agree that we may deliver electronic notifications about breaches of security to the email address on record on your account.

DATA RETENTION

Unless you request that we delete certain information (see Your Rights and Choices Regarding Your Information), We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide services to you (for example, for as long as you have an account with us or keep using the Website);
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
• Whether retention is advisable; and considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations).

LINKS TO OTHER SITES

Our Website may include links to third-party websites and services that are not operated by us. When you click these links, you will be directed away from our Services. A link to a third-party website or service does not mean that we endorse it or the quality or accuracy of information presented on it. If you decide to visit a third-party website or service, you are subject to its privacy practices and policies, not ours. This Privacy Policy does not apply to any personal information that you provide to these other websites and services.

CHANGES TO THIS POLICY

AccidentDoctors911 may update this Privacy Policy at any time and any changes will be effective upon posting. In the event that there are material changes to the way we treat your Personal Information, we will update the Last Modified date at the top of this Policy upon becoming effective. We may also notify you by email, at our discretion.

HOW TO CONTACT AccidentDoctors911

If you have any questions about this Privacy Policy, please contact us at admin@accidentdoctors911.com